Dynamics 365 Contact Center: Out of the box real time translation on digital channels
A new real-time translation capability is being added to Dynamics 365 Contact Center for digital channels, providing built-in translation without requiring external resources. Service representatives will gain new configuration options to customize conversations based on language preferences and skills.
Microsoft's description
With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.