NewMicrosoft Teams · Queues app
Microsoft Teams: Intelligent call recaps in Queues app
The Queues app now provides AI-generated call recaps for recorded call queue calls, including summaries, key discussion points, and follow-up actions. This feature reduces time spent reviewing call recordings.
Microsoft's description
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.