NewMicrosoft Teams
Microsoft Teams: Queues app for Microsoft Teams in GCC High
Queues app, a Teams Premium feature for managing customer engagements and call queues, is now available in GCC High cloud. Admins must provision access and ensure proper licensing.
Action required: Enable Queues app in GCC High environments; verify Teams Premium licensing for users who need queue management capabilities.
Key dates
- 2024 — rollout (Queues app now available in GCC High (in development status))
Microsoft's description
We’re excited to announce that the Queues app is now available in the GCC High cloud. This Teams-native app helps organizations manage customer engagements more efficiently by bringing advanced call queue and auto attendant capabilities directly into Teams. Queues app is a Teams Premium feature. For more information about Queues app, including licensing information, please see Manage Queues app for Microsoft Teams in your organization.