NewMicrosoft Teams · SharePoint Online
Microsoft Teams: Automatic recording and transcription for Teams Call Queues
Teams Call Queues can now be configured to automatically record and transcribe calls without manual intervention. Recordings store in SharePoint and are accessible via the Queues app, though the feature requires Teams Premium licensing.
Action required: Admins can optionally enable automatic recording and transcription per call queue via Teams admin center or PowerShell; requires Teams Premium license for Queues app access.
Key dates
- 2024 — preview (Feature in development, rollout timeline not specified)
Microsoft's description
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.