Microsoft Teams: Use Copilot Chat after a call in Queues app
A new Copilot Chat capability is being added to the Teams Queues app, enabling users to analyze recorded calls through AI-powered summaries and Q&A after calls complete. This enhances call handling efficiency but requires no mandatory admin action.
Microsoft's description
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call.