Dynamics 365 Field Service: Microsoft Copilot in Field Service Mobile app
Microsoft Copilot is being added to the Dynamics 365 Field Service mobile app, enabling technicians to query work data via natural language. Admins should plan to evaluate enablement of this feature for frontline workers and consider customization opportunities once available.
Microsoft's description
Microsoft Copilot in the Dynamics 365 Field Service mobile app brings conversational AI chat capabilities directly to frontline workers. Once enabled, technicians can ask natural-language questions about Dynamics 365 Field Service data and receive contextual answers based on the app experience and their organization’s Dataverse data. With standard capabilities, Dataverse Q&A supports questions such as “What is the work history of this asset?” or “Who worked on this job last?” Organizations can also extend the with custom experiences and agents available to frontline and back-office users.