Dynamics 365 Customer Service
Changes, deprecations, and retirements affecting Dynamics 365 Customer Service.
11 changes
NewDynamics 365 Customer Serviceaction
Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
Oct 23
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Manage intraday operations with AI agent
Oct 20
updated
NewMicrosoft Dataverse
Microsoft Dataverse: Add users without licenses to activity recipient fields
Oct 19
updated
NewDynamics 365 Customer Serviceaction
Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alerts
Oct 16
updated
NewDynamics 365 Customer Serviceaction
Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecast
Oct 16
updated
PreviewDynamics 365 Customer Service
Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
Oct 6
updated
NewDynamics 365 Customer Serviceaction
Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and Scout
Sep 30
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
Sep 21
updated
PreviewDynamics 365 Customer Service
Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria
Sep 21
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Detailed quality evaluation score breakdown
Sep 21
updated
NewDynamics 365 Customer Service
Dynamics 365 Customer Service: Inactivate quality evaluation records
Sep 21
updated